Privacy Policy

1. Data Controller

Room2Road S.L., based in Mallorca, Spain, is the data controller responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We collect the following categories of personal data:

• Identity data: full name, date of birth, nationality
• Contact data: email address, phone number, postal address
• Driving data: license number, issue date, license copy
• Payment data: credit card details (processed securely via Stripe)
• Usage data: booking history, preferences, app interactions

3. Purpose of Processing

• Managing and processing your camper van bookings
• Creating and managing rental contracts
• Processing payments and security deposits
• Communicating about your bookings and providing customer support
• Complying with legal obligations (traffic regulations, insurance)

4. Legal Basis

• Performance of a contract: processing bookings and managing rentals
• Legal obligation: compliance with traffic and insurance laws
• Consent: sending marketing communications
• Legitimate interest: improving our services and preventing fraud

5. Data Sharing

We may share your data with the following third parties:

• Insurance companies: in case of an incident or claim
• Payment processors: Stripe for secure payment processing
• Authorities: law enforcement or regulatory bodies when required by law

6. Data Retention

We retain your personal data for the duration of our business relationship and for a period of 5 years thereafter, in accordance with Spanish commercial law. Payment data is retained for 10 years as required by tax regulations.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restriction: limit the processing of your data
• Right to data portability: receive your data in a structured format
• Right to object: oppose the processing of your data

To exercise these rights, please contact us at contact@room2road.com. We will respond within 30 days.

8. Cookies

Our website uses essential cookies required for the proper functioning of the platform. We may also use analytics cookies to improve our services. You can manage your cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments.

10. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated to you via email or through our platform.