Client User Guide

Discover Mallorca on your own terms with our camper vans. No account is needed to start a booking.

1. 1

   Browse the homepage

   See our vans, photos, and special packages before booking.

2. 2

   Check availability

   Pick your dates on the booking page — pricing is calculated automatically.

3. 3

   Reserve in minutes

   You can start a booking without an account. Login is required later to confirm.

1. 1

   Choose dates

   Select start and end dates. The duration is inclusive (start and end day both count).

2. 2

   Pick add-ons

   Optional extras like bedding, kitchen kit, or airport transfer.

3. 3

   Enter your details

   Provide your contact info and upload your ID and driving licence (mandatory).

4. 4

   Confirm and pay

   Review the total, then pay securely with Stripe to lock your dates.

1. 1

   Create your account

   Sign up with your email; you will receive a confirmation email to activate access.

2. 2

   Complete your profile

   Add your address and language preferences for a smoother check-in.

3. 3

   Upload required documents

   A valid government ID and driving licence are required at signup.

4. 4

   Approval

   Our team reviews new profiles within 48 hours. You can book and pay while pending.

All payments are processed securely by Stripe. We do not store your card details.

1. 1

   Rental payment

   Charged at booking to confirm your dates.

2. 2

   Security deposit

   900 EUR is pre-authorized (held) on your card before pickup — not charged. Released after a clean return.

3. 3

   Invoice and receipt

   Sent by email automatically and available in your dashboard.

1. 1

   Where

   Mallorca only. We share the exact pickup point by email before your arrival.

2. 2

   When

   We agree on a 15-minute time slot. Please be on time so the next client is not delayed.

3. 3

   Inspection

   We walk the van together, sign the rental contract, and take photos.

4. 4

   Return

   Full-to-full fuel policy. Return the van clean inside; outside cleaning is included.

1. 1

   Driving area

   Mallorca island only — the van must not leave the island.

2. 2

   No pets, no smoking

   Strictly forbidden inside the van.

3. 3

   Fuel

   Full-to-full — return with the same fuel level as pickup.

4. 4

   Damages

   Any damage is assessed at return and may be deducted from the deposit.

1. 1

   Modify a booking

   Contact us by WhatsApp or email — changes depend on availability.

2. 2

   Free cancellation

   Bookings in "pre-booked" status can be cancelled free of charge.

3. 3

   After confirmation

   Cancellation conditions follow our terms; refunds are processed via Stripe.

1. 1

   Stay safe first

   In an emergency call 112 (Spain). Move to a safe place if possible.

2. 2

   Tell us right away

   Use WhatsApp or call us — we will guide you step by step.

3. 3

   Document everything

   Take photos, note the time and location. We will open an incident in your account.

We answer in English, Spanish, French and Italian.

1. 1

   Spain

   WhatsApp / phone: +34 (your local number shown on the site).

2. 2

   Italy

   WhatsApp / phone: +39 (your local number shown on the site).

3. 3

   Email

   Use the contact form on the homepage for non-urgent questions.